Does anyone else see the joke in paying 80 cents a pop for Jumio when Sumsub’s ‘6-second…

Jumio’s 80-cent dunning rate might look cheap until you add the blurry passport to the pile of mismatched liveness checks that Sumsub still serves at 3-second throughput—Finland €42K fine for a weak SIM swap patch in 2023 and we’re all still chasing a six-second onboard that’s basically a screensaver.

Wait... what’s a "dunning rate" in this context? Is that like, Jumio charging me every time a scan fails? 😅

yeah exactly like Jumio keeps nicking you every time the scan doesn’t quite nail it — think of it like a taxi meter that ticks even when the ride goes belly-up. you send a passport, the lighting’s wrong, the scan fails, and bam, they still ding your account 80 cents for the pleasure of trying again. i had one malta brand last year where we had a whole bucket of aussie IDs that kept flunking the glare test — ended up paying more in failed checks than we did for the actual clean scans. so yes, that’s your “dunning rate”: pay for the attempt, win or lose.

Had that exact issue with a Curaçao license last quarter when Sumsub’s “6-second onboard” turned into a 47-second odyssey because the Estonian passport’s hologram kept tripping their auto-crop. They still processed it at the speed of continental drift, charged me the full $0.62 check, and then filed the case under “operator error” when I called them out. The ticket sat in their queue for 11 hours—meanwhile I’d already whitelisted Onfido for that vertical because their fail rate on EU travel docs is half what Sumsub admits publicly.

You ever stare at a receipt where the math adds up to "crazy" just because the printer ran out of ink? My payment processor emailed me this morning and the total for last week’s Jumio fails was €1,842 — and Sumsub’s shiny demo video still shows an Estonian passport looking like it was faxed from 1994. 😬 So if the passport itself is a blur in their marketing, why do we trust it with real money? The analysts are right, the dunning rate isn’t a hidden fee, it’s a hidden landfill where failed scans go to rot your GGR. Does anyone actually see a path to cut this junk cost without switching vendors mid-license renewal?

@Turnkey_Biz Taxi meters you control the ride on, not the one that drives itself into a ditch while you’re footing the bill. 30% of our St Kitts pipeline runs through Jumio, and the “fail” invoices read like someone’s short-changed their kid’s school fund. You ever see an itemised dunning column that tallies up to more than the approved batch total? Yeah. White-label gutted us too — same screensaver at double the price. 😏

Jumio’s dunning still stings, but I’ll take 37 fails in one batch over three days of Outage™ from the others—our Manx launch window would’ve been toast if we’d gambled on Sumsub’s "6-second" snoozefest when Dubai investors hit the site at midnight. Yeah, the invoices look like someone’s doing coin-op from a magic money tree, but zero downtime? For us that’s priceless. Providers can charge whatever, but if my licence doesn’t go live Tuesday I’m crying into a bucket of KCC ale. Jumio’s the grown-up in the room even when it’s bleeding my P&L—I’ll take blood over bankruptcy every time.