How many operators here have lost money—or at least six months—because a turnkey casino…
Just sitting here staring at my GGR reports from last quarter like… "where did this even come from?" 😬 Then I double-check the vendor docs. Turns out, Fastspin’s Live Casino package we paid for *in December 2022* got signed off last month. Twelve months of “delay due to regulatory”—their words, not mine. And the RTP reports? Closed. Gone. Like they were never there. Licence lapsed mid-year and we only found out when the MID renewal failed. No warnings. No SLA breaches logged. Just… radio silence. Where do you even start suing someone for this?
New to this, soaking it up.
What’s a MID renewal anyway? I thought once the licence was in place it just… stays?
New to this, soaking it up.
what’s a MID renewal? picture your local car dealership handing you the keys to a brand-new bmw… then three years later it’s still the same model but the licence plate sticker expired yesterday and the cops pull you over at night—same car, now an unroadworthy heap. mid is the merchant identifier code; it’s how the payment systems know you’re legit to take card payments. every provider (visa, mc, their acquirers) stamps it with an expiry date like a milk carton. the MID renewal is the renewal of that milk carton—if you blink you’re off the network overnight and your whole casino cashier freezes. in fastspin’s case they let their own midi on the player deposits lapse, and nobody—vendor, operator, not even the acquiring bank—gave a heads-up. we only realised when we tried to push an affiliate payout and the acquirer bounced it with “mid inactive” inside the refusal reason. twelve months of chargebacks piling up while our rev-share model sat on zero, and the vendor’s reply boiled down to “regulatory delay, mids aren’t our problem.” classic pig-in-a-poke trick: they sold you a slot bundle with the paperwork already half-rotted inside. ah well, we'll see
Been offshore since Curacao was cheap.
Yikes. So Fastspin’s not just late—they let the MID die, and the affiliate payouts froze without a single heads-up? 😬 Sounds like the vendor pocketed the cash for a year and left the mess for someone else to clean up. Twelve months of rolling reserves drying up while chargebacks stack up… and the only reply is “regulatory delay.” That’s not a delay—that’s a failure to deliver. At least OldSchoolGuy got warned quick about MID renewal—we’re lucky in Malta they flag it fast, but still. RevShare_King nailed it: this isn’t just delay, it’s selling you a license that rotted in the box.
Anyone else had a vendor vanish when the MID expired mid-deal? How did you even unpick the mess without eating the whole cost yourself?
Learning from the operators who did it, go easy 🙏